Fast & Easy Onboarding

SWC’s goal for all partner on boarding is to lead and manage, thus keeping the involvement of customer personnel to a minimum. We dedicate the resources necessary to transition your partners to Zephyr in an organized and efficient manner. SWC leverages our team to scale as needed to address new opportunities and we are persistent, yet professional, throughout the on boarding process as our experience tells us that tenacity pays off.

Monitoring & Support

SWC employs a proactive and comprehensive approach to delivering exceptional service and support to our clients. We provide 24x7x365 phone and email support and have implemented many layers of monitoring to ensure that we have the visibility required to identify concerning trends and immediately address critical issues.

Technical Expertise

We have a highly skilled team of engineers and support personnel who will gain in-depth knowledge of your business allowing us to provide you with ongoing recommendations to enhance your business process as a whole. We pride ourselves on being very nimble in that we can scale up and scale back the solution based on the needs of your business at any time.

Reporting & Analysis

SWC has extensive experience in providing Business Intelligence solutions to our customers and provide a variety of reporting and analysis services in order to meet your business needs. By utilizing dimensions such as trading partners, transaction types, document types, and time, you can gain additional insight into your business relationships and activities with your trading partners.

Our Value

Our personalized approach to managing EDI has resulted in a long history of successful EDI relationships between customers and their suppliers, vendors and partners. The Zephyr client base consists of more than 100 customers and includes such industries as retail, consumer packaged goods, governments, grocery consortiums, apparel importers, freight and distribution, etc. We manage all of the details so that our customers can focus on managing and growing their businesses.

Flexible Solutions

Through Zephyr EDI Solutions, you get a full-range EDI solution that allows you to start simply and evolve as needed. Zephyr EDI is cost-effective and meets rapid compliance with Trading Partner EDI deadlines. Zephyr EDI’s scalability is an ideal solution for companies small through large and for industries from grocery to retail.

Electronic Data Interchange (EDI)

In order for a manufacturer or vendor to be accepted by major retailers as an official “Trading Partner,” it’s imperative that the manufacturer or vendor has the ability to send information electronically in an approved format to the retailer. This may sound like a simple process, but, in actuality, there is no standardized acceptable format, and different retailers require manufacturer or vendor data to be submitted in different formats. The reality is that if a manufacturer or vendor can’t provide their data to the retailer in his required format, the retailer will not entertain a business relationship with the manufacturer or vendor or even designate them as an official Trading Partner. Consequently, this means the retailer will not purchase product from them or otherwise do business with them.

For most manufacturers and vendors, the issue of there not being a standardized acceptable data format among retailers and manufacturers and vendors is what prevents them from being able to get their product in more stores and in-turn grow their business. Those businesses need a solution to the inconsistent data format requirements in order to get more retailers to purchase from them. This is where Zephyr EDI (Electronic Data Interchange) comes into play. Zephyr EDI is an all-in-one solution to reduce B2B system communication difficulties by being able to take manufacturer or vendor data, no matter what format, and electronically transform that data into an acceptable format depending on retailers’ specific data format requirements. Zephyr EDI helps improve trading partner relationships with retailers, while allowing manufacturers and vendors to focus on what’s really important…growing the business.